Billing Questions
Q. How do I make payments?
A. You make your first payment when you sign up for one of our hosting plans.
After that the payments are recurring; your payment will be automatically
deducted.
For example, if you signed up on Oct 12 for our Baisc Web Hosting Plan at $4.95
per month, you will make a payment of $4.95 at the time of the sign up and after
that your payment of $4.95 will be automatically deducted on the 12th of each
subsequent month. All payments are processed through PayPal. PayPal accepts
credit cards like MasterCard, VISA and many other forms of payment such as
eChecks.
Q. I am not familiar with PayPal. Can you tell me more about PayPal?
A. Please Visit Our Page Explaining Why We Use PayPal
Q. How do I stop automatic deductions?
A. To stop automatic deductions, you will have to cancel your website hosting
plan with us. You can do that by emailing us at
billing"AT"BetterValueWebHosting.com (please replace the
"AT" with @ symbol when you email us. We do this to beat spammers who
use crawlers to harvest email addresses from our web site).
Q. Do I have to sign up a long term web hosting contract?
A. No. You can sign up for one of our monthly plans, pay month by month and
cancel any time you wish.
Q. Are there any other charges in addition to your posted hosting rates?
A. No, there are absolutely no other charges in addition to our posted rates.
For example if you sign up for our basic plan on monthly basis at $4.95 per
month, then $4.95 is all that you will pay every month.
Q. Under what name the payments made to you will appear on my credit card bill?
A. It will appear as PayPal**BVWHosting. Due to various technical reasons,
PayPal allows a company name to be no more than 11 characters long, so we used
the first letters of Better Value Web Hosting to comply
with that requirement.
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General Questions
Q. Will you place ads on my website?
A. No, we don't place any ads on your web site. We don't generate revenue by
placing ads on your website; we receive payments from you for hosting your site.
Q. Do you allow sites to advertise for money, on their web site.
A. Yes, we allow sites to have commercial advertisements.
Q. Are your servers Unix or NT?
A. Our servers are Linux Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow any adult sites.
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DNS Questions
Q. How long does it take to get my domain working?
A. It usually takes 24 to 48 hours for a domain to fully propagate through the Internet.
Q. Do I get a dedicated IP address?
A. No. Your website is hosted on shared IP.
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cPanel Control Panel
Q. Do I get a control panel with your hosting plans?
A. Yes, all our web hosting plans come equipped with a Control Panel.
Q. What Control Panel you use?
A. We use the cPanel Control Panel
Q. Where do I go to login to my control panel?
A. Please go to http://www.yourdomain.com/cpanel
Remember to replace yourdomain.com in the above address with your real domain name.
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FTP Questions
Q. What Host Name/Address do I use to configure my FTP client?
A. Please use ftp.yourdomain.com
Note that it won't work until your domain has fully propagated, usually 24-48
hours.
Q. It's not letting me upload my files. What's wrong?
A. Make sure you are uploading your files to the correct web directory which is
public_html folder.
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Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
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Email Questions
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How do I add, edit or remove e-mail auto responders?
A. You do this through your Control Panel. Log into your Control Panel, then select "Mail" from the menu, then click on autoresponder
and click the add, edit or delete icon to add, edit or delete an
auto responder.
Q. What is POP3?
A. POP3 stands for Post Office Protocol Version 3 and is a protocol used for
authentication and downloading of emails.
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CGI/PHP/MySQL
Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
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Software Versions
Q. What version of php are you using?
A. We are using version 4.4.2
Q. What version of perl are you using?
A. We are using version 5.8.7
Q. What version of MySQL are you using?
A. We are using version 4.0.25-standard
Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version
Note that we update software with newer versions from time to time so the above
info may sometimes be a bit dated.
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SSL Questions
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Sub Domains
Subdomains are used to divide websites into different sections. Usually the subdomain is a descriptive name placed before the main domain. For example,
Google has several subdomains for their website. The news section is under the subdomain
http://news.google.com and their local search section has the subdomain http://local.google.com
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